Artificial
Intelligence (AI) is transforming industries globally, and Micro, Small, and
Medium-sized Enterprises (MSMEs) are no exception. As AI adoption rises, MSMEs
can leverage recent breakthroughs to enhance their core functions, like
marketing, sales, and operations, driving growth and transformation. This
article analyzes how AI empowers MSMEs, focusing on recent advancements and
their potential impact while addressing challenges and considerations.
Recent Breakthroughs in AI Relevant to MSMEs
Natural Language Processing (NLP)
Natural
Language Processing (NLP) enables machines to understand and respond to human
language. This technology is vital for chatbots and virtual assistants, which
can automate customer service and enhance customer interactions. Recent
improvements in NLP, such as OpenAI's GPT-4, have made these interactions more
intuitive and efficient.